Contact us -

Can I have a custom-made product from you?

Yes, we offer product customization to meet your needs. Please provide a detailed description, specifications, or a sample of the product you’d like us to manufacture. Our team will review the request and provide a quote.

What payment methods do you accept?

We accept the following payment methods:
– Cash
– Bank transfer
– Balance of payment upon dispatch
If you have a specific payment inquiry, feel free to reach out to our sales team.

What delivery options do you offer?

– Delivery costs are not included in pricing unless explicitly stated.
– Standard delivery pricing applies to ground floor locations only. Deliveries to multi-storey buildings may incur additional charges.
– We can arrange delivery based on your preferred schedule, subject to availability and additional costs.

For detailed delivery pricing or options, please contact us.

What is your refund policy?

All our products are quality-controlled before dispatch. However, if any damage occurs during delivery or items are missing, you must notify us within 12 hours of receiving the delivery. Depending on the circumstances, we will:
– Repair the product
– Replace it
– Provide a suitable solution at our discretion

Refunds may be considered in exceptional cases. Please review our full policy for more details.

What’s your lead time on manufacturing?

Our lead time ranges from 3 to 5 working days for 100 items. Larger orders may require more time, depending on the complexity and volume.
Please note that delays due to supplier material shortages, strikes, accidents, or events beyond our control are not within our liability. We will communicate promptly if any unforeseen delays arise.

Do you offer bulk discounts?

Yes, we provide discounts for bulk orders. Pricing depends on the quantity and customization requirements. Please contact our sales team for a tailored quote.

Can I track my delivery?

Yes, once your order is dispatched, we will provide tracking details or delivery status updates. For assistance, you can contact our logistics team directly.

What types of furniture do you manufacture?

We specialize in:
– Educational furniture
– Home furniture
– Office furniture
Our product range includes desks, chairs, storage solutions, and custom pieces tailored to your requirements.

How do I place an order?

You can place an order through the following channels:
– Contacting our sales team via email or phone
– Visiting our showroom or factory (by appointment)
For custom orders, ensure you provide all required details upfront to expedite the process.

Do you provide installation services?

Yes, installation services are available for specific products. Installation charges may apply and depend on the complexity of the setup and location. Please inquire about this when placing your order.

Contact Us

Do you have any queries?

We’re here to help.

Sales

081 599 0283

Complaints

082 847 1628

Returns

returns@mail.com

Marketing

012 942 4084

Don’t be a stranger!

You tell us. We listen.

FAQ

John Doe